Privacy
Your privacy matters. Learn how we collect, use, and safeguard your information.
This Privacy Policy explains what information of yours will be collected and used by Bemo Inc. (“Bemo,” “we,” “us,” or “our”) when you access our website located at https://www.playbemo.com as well as all related websites (together, the “Website”), the mobile applications available on digital distribution platforms provided by us (the “Apps”), and other services (collectively, together with the Website and the Apps, our “Service”). Each time you use our Service you are accepting the practices described in this Privacy Policy at that time.
The Website is provided for use in managing our Apps, which are available on digital distribution platforms and downloadable to your devices. The Website is intended for adults only and does not allow game play.
The Apps downloaded to your devices all allow game play (the “Bemo Play Experience”) and are intended for families and users of all ages. “Company Service” refers to the “Bemo Play Experience” and other services provided.
Please read this policy in its entirety, including our Children’s Privacy Policy section, before using our Services. The Children’s Privacy Policy will control over any conflicting provisions in our general Privacy Policy as it concerns children’s data.
Important Information For European Users
If you are an individual in the European Union (EU) or an EU citizen, we collect and process data about you only where we have legal bases for doing so under applicable EU laws. This means we collect and process your data only when:
- It is necessary for a legitimate interest (which is not overridden by your individual privacy interests), such as preventing fraud, improving the Service, and increasing the security of the Service and network infrastructure;
- You have consented to this collection and processing for a specific purpose;
- It is necessary to fulfill our contractual obligations; or
- It is necessary to comply with a legal obligation.
Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. If you wish to withdraw your consent, please contact us using the information in the Contact for Individual Rights Requests section. Some examples of our legitimate interests and the data being processed include:
- Network and information security (password, IP address, Device ID)
- Customer Support and fraud prevention (name, email address)
- Improving our products and services (hardware information, activity logs)
Where we rely on our legitimate interests to process your personal data, you have the right to object. More information on exercising this right can be found in the Individual Rights section below.
If you are located in the European Union, you can contact Bemo’s Data Protection Officer at privacy@playbemo.com. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.
Important Information for California Users
If you are a California resident, you have rights under the California Consumer Privacy Act (“CCPA”). This section of our privacy policy is designed to summarize those rights and provide you with the ability to enforce them.
Your CCPA rights include:
- The right to know the categories of Personal Information we collect
- The right to know the sources from which it is collected
- The right to know our business or commercial purposes for collecting it
- The right to know whether it is sold or shared (we do not sell your info)
- The right to request disclosure, deletion, or correction of your Personal Information
- The right to non-discrimination
If you are aged 16 years or younger, please refer to Section II of this Privacy Policy.
To make a request under the CCPA, contact us by email at mydata@playbemo.com or by mail at: Bemo Inc.
We also comply with SOPIPA and do not:
- Engage in targeted advertising to K-12 students
- Build student profiles
- Sell K-12 student data
- Disclose student info unless required by law
Governing Law – Visitors Residing Outside the United States
If you live outside the U.S., by using our Service, you consent to the collection, transfer, processing, and storage of your information in the United States in accordance with this Privacy Policy. U.S. laws may offer less protection than your local laws.
Data Collected from Our Website
The Website is designed for parents, teachers, and adults to manage the Bemo Play Experience. It does not offer play or collect children’s information directly.
Information We Collect
Personal Information You Provide
- Name, email, address, phone number
- Account information
- User-generated content
- Communication metadata (from emails, support calls, etc.)
Information Collected Automatically
- Log files (browser type, referring pages, clicks)
- IP address and approximate geolocation
- Cookie data (persistent and session cookies)
- Analytics and crash reports
How We Use Your Information
We use your data to:
- Operate and improve the Service
- Personalize your experience
- Provide customer support
- Ensure legal compliance
- Perform marketing (e.g., targeted ads, lookalike audiences)
- Analyze behavior and troubleshoot issues
- Handle mergers or acquisitions
How We Share Your Information
We may share your data with:
- Affiliates
- Third-party providers (e.g., Google Cloud, Stripe, Posthog, Sentry, Bugsee)
- Advertising networks for targeting (you may opt out)
- Law enforcement (when legally required)
- Another company (in case of merger or sale)
We do not sell your personal data.
Data Retention
We retain your data:
- While you use the Service
- To improve features and respond to support inquiries
- For security and fraud prevention
- For legal and compliance reasons
Your Choices and Rights
You can:
- Access or update your info
- Delete your data (“right to be forgotten”)
- Limit how we process your data
- Request a portable copy of your data
- Object to direct marketing
To submit a request:
- Email: mydata@playbemo.com
- Mail: Bemo Inc.
Security and Passwords
We use reasonable safeguards but cannot guarantee absolute security. You are responsible for maintaining your password confidentiality. If you suspect compromise, contact us at privacy@playbemo.com.
Emails and In-App Recommendations
You may receive:
- Promotional emails (can unsubscribe)
- Service messages (cannot unsubscribe)
- In-app recommendations (can disable in profile settings)
Compromise of Personal Information
In case of a data breach, we will notify affected users in accordance with applicable law.
Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our Service. Review their privacy policies before submitting data.
Children’s Privacy Policy
- The Website is not for children
- The Bemo Play Experience is child-friendly but collects no personal data
- Only a device ID is used for software updates
- User Creations are moderated before public sharing
- We comply with COPPA and the kidSAFE Seal Program
- Parents can request deletion of data or disable features at any time
For Beta Testing and Playtesting
If you participate in a beta program:
- We may collect images, recordings, gameplay behavior, reading level, device info
- All use is for product development only
- You may review and delete this data by emailing privacy@playbemo.com
Operator of the Service / Contact Information
Bemo Inc. is responsible for processing your data.
Address: 416 S Congress Ave, Austin, TX 78704
Email: hello@playbemo.com
Updates to Our Privacy Policy
We may update this Privacy Policy. Changes will be posted with a new “Effective Date.” If the update affects children’s data, we’ll seek renewed parental consent.
Contacting Us
If you have questions about this Privacy Policy, contact:
hello@playbemo.com
hello@playbemo.com